Refund and Returns Policy

At Shop I Buy, we want you to shop with confidence. This Refund and Returns Policy explains how returns, refunds, replacements, and order-related issues are handled when you purchase from our website.

General Returns

If you have changed your mind about an order purchased online, you may request a return within 14 days of receiving your item, provided the product is unused, in its original condition, and returned with any original packaging where possible.

After notifying us of your intention to return, the item should be sent back without unnecessary delay and within the applicable return period. Returned items must arrive in a resaleable condition unless they are being returned because they are faulty, damaged, or incorrect.

How to Request a Return

To request a return, please contact us by email or phone with your order details, your full name, and the reason for the return. This helps us review your request quickly and provide the correct return instructions.

We recommend that customers do not send any item back before receiving confirmation and return guidance from our team.

Non-Returnable Items

For hygiene, product integrity, and customer safety reasons, certain items may not be eligible for return once opened, unsealed, used, or tampered with. This may include sealed fragrance, cosmetic, or personal-use products where the seal has been broken after delivery.

Personalised, custom, clearance, or final sale items may also be excluded from change-of-mind returns unless they are faulty or not as described.

Faulty, Damaged, or Not as Described Items

If your item is faulty, damaged on arrival, or significantly different from what was ordered, please contact us as soon as possible. We may ask for supporting information such as photographs, packaging details, or a description of the issue so we can assess the matter efficiently.

Where appropriate, we may offer a refund, replacement, exchange, or another suitable resolution depending on the circumstances and the condition of the item.

Refund Process

Once a returned item has been received and checked, we will notify you of the outcome of your refund request. If approved, refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or bank. Please allow a reasonable period for the refunded amount to appear in your account after approval.

Return Shipping

Unless otherwise agreed, customers are usually responsible for the direct cost of returning an item when returning it because they changed their mind. We recommend using a tracked delivery service when returning goods, as the customer remains responsible for the item until it reaches us.

If the return relates to an item that is faulty, damaged, incorrect, or not as described, we will review the circumstances and advise on the appropriate return arrangement.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we may be able to cancel it before shipment.

If an order has already been dispatched, cancellation may need to be handled through the returns process after delivery.

Items Returned in Unsuitable Condition

If a returned item shows signs of use, damage, missing parts, broken seals, or any condition that makes it unsuitable for resale, we may reduce the refund where appropriate or refuse the return if the item does not meet the conditions of this policy, unless the return is related to a verified fault or delivery issue.

Contact Us About Returns

If you would like to request a return, report a problem with an order, or ask a question about this policy, please contact us using the details below.

Address: 465 Cranbrook Road, London

Phone: +447778986057

Email: globitech7861@gmail.com

Stay Connected

Follow Shop I Buy for updates, new arrivals, and more.